Sercotel Arenal Bilbao

Hotel booking policy (up to 5 rooms)
 
Important: please be informed that hotel bookings through bnetwork online portal are exclusively for participants registered to EU PVSEC 2025. We reserve the right to cancel your reservation/s in case registration for the event has not been done.

Please notice that the cancellation policy applies in accordance with the amount of rooms booked. In case of allotment modification, the corresponding cancellation policy is applicable.
 
Payment policy

Full payment required at time of booking. You can pay for reservations by credit card or wire transfer. If paying by credit card, you will be charged for the full length of stay (plus a +2.5% transaction fee) at time of booking. Once payment is received you will receive your confirmation.

Important: You are authorizing bnetwork to charge the provided credit card as per the following cancellation policy. Please note this charge will show "Hotel Accommodation/ BNETWORK15" on your credit card statement.

Bookings without payment will not be confirmed.  Final invoice will be issued and provided by the hotel upon check out. 
 
Cancellation policy
 
From confirmation of booking until June 18th 2025, in case of cancellation of reservation(s), the participant will be charged a 10% administrative fee corresponding to the full stay. 

Between June19th and July 17th 2025, in case of cancellation of reservation(s), the participant will be charged a 70% of the total cost of your reservation(s).

Between July 18th and August 19th 2025, in case of cancellation of reservation(s), the participant will be charged a 90% of the total cost of your reservation(s).

From August 20th 2025, 100% of the night by night allotment is due in case of cancellation or reduction. We regret that no refund can be made.
 
Cancellations shall be communicated to bnetwork in writing via email at the following address: pvsechotels@bnetwork.com. Penalties may apply based upon cancellation policy. Telephone cancellations are not accepted as valid. You will receive an email confirming the cancellation within 24 business hours, Monday through Friday, 9:00 AM to 6:00 PM CET (Central European Time). 
 
Reservation modification changes: all reservation modifications can be made through the website "My account" function at https://eupvsechotels.bnetwork.com or in writing via email/fax. If emailing, please include your unique reservation code.  Subject to availability, changes will be confirmed by bnetwork within 24 hours Monday through Friday 9:00 AM to 6:00 PM CET (Central European Time).
 
Personal information protection: bnetwork complies with applicable data protection laws and regulations regarding collection, use, transfer, disclosure, retention, security, and destruction of “personal information” (P.I.) and “personally identifiable information”). bnetwork will only use P.I. that is provided by the company or directly by an individual solely to the extent necessary to perform its obligations under this contract. bnetwork shall not employ the P.I. for bnetwork’s own purposes nor for the purposes of third parties. bnetwork shall not transfer data or P.I. to any third parties, except upon prior written approval of the company. By signing this contract, you confirm that you are entitled and have corresponding approval to disclose on behalf of a third-party data related to booking purposes (i.e. gender, email addresses, company of employment and accommodation details).